Introduction

This Service is held by Celcom Mobile Sdn Bhd (Company No. 27910-A) (“Celcom”). By subscribing to the Service, the Customer (as herein defined) hereby agrees to be bound by these terms and conditions which shall form an integral part and to be read together with terms and conditions of Customer Registration Form (CRF) and/or terms and conditions of the respective mobile/content service(s) offered and relevant to the Customer in respect of this Service.

In the event of a conflict or inconsistency between these terms and conditions and CRF and/or terms and conditions of the respective mobile/content service(s), such inconsistency shall be resolved by giving precedence in the following order (i) these terms and conditions (ii) terms and conditions of CRF and/or the respective mobile/content service(s).

Duration of the Service

This Service shall commence from 1 May 2020 until 31 December 2020 (“Service Period”). Any extension or discontinuation thereof shall be at the sole discretion of Celcom.

Eligibility

This Service is applicable to all Celcom’s prepaid and postpaid customers during the Service Period (“Customers”).

Subscription

• Customer may subscribe to Call Me Tones service via (“Subscription”):
  1. CMT subscriber portal : cmt.celcom.com.my
  2. USSD : Dial *323#
  3. SMS : Send CMT <CMT code> to 22990
• Customer will receive an SMS notification to inform on the successful subscription, upon which Customer can start to enjoy the Call Me Tones
• Customer can check the list of their subscription through Customer’s account on cmt.celcom.com.my by logging in with their phone number > Manage My CMT
• Customer will need to key in the OTP which will be sent to Customer’s phone number upon logging in
• The Customer may opt-out from the service by logging into the CMT portal cmt.celcom.com.my > Manage My CMT > Manage > Unsubscribe

Termination

• Via Website

  You can manage your Call Me Tones via our new Celcom CMT website. Login and go to Manage CMT page, click on “More Info >” then Unsubscribe.

• Via USSD

  You can delete the subscription for the service by dialing *323# by selecting the option to unsubscribe in the subscription menu.

• Via SMS

  You can delete the CMT Subscription by sending STOP CMT or DELETE <CMT code> or STOP to 22990. To Unsubscribe all CMT Service/Contents, you may send STOP ALL to 22990.

• Via Celcom Customer Service

  You can delete the subscription for the service by contacting Celcom customer service 1111.

Add-On Specific Terms

• Ala-carte

  You may purchase the desired content as your ala-carte and manage each CMT individually.

• Bundle

  You will enjoy access to 3 Call Me Tones at one price weekly by self-managing your content on cmt.celcom.com.my > Manage My CMT;

  Each bundle comes with 3 pre-defined songs

• Old subscription

  For the existing subscribers that subscribed to Call Me Tones prior to 6 January 2020, Customer’s content (s) have been migrated.

  Customer may check their existing content through the portal cmt.celcom.com.my > Manage My CMT > Old Ala-Carte/Bundle subscription.

  Customer may remove/unsubscribe to the old content (s) by clicking the trash button.

• FOC AlaCarte

  Customer will enjoy a complementary song once Customer has accepted the FOC offer. However, different charges may apply to selected FOC Ala Carte on a promotional basis.

  Customers will be entitled to receive free X days subscription of the Service (“Free Subscription Period”). The Customer will receive an SMS reminder from Celcom notifying the Customer of the option to opt out from the Service (“Opt Out”) prior to auto-renewal.

  The Customer will only be charged on the subscription in the event that the Customer did not perform the Opt Out option. To avoid being charged with the Subscription charge , Customers can Opt Out from the Service prior to auto-renewal.

  Customers can unsubscribe from Service at any time via USSD *323*7*4#, STOP to 22990 or login to cmt.celcom.com.my to manage Customer CMT.

  Any messages sent or received from shortcode 22990 are free of charge.

• FOC Bundle

  You will enjoy a complementary Bundle Pack once you accepted the FOC offer.

• Free 14 days Call Me Tones (CMT)

  1. A free 14-days trial period on Call Me Tones (CMT) will automatically provision upon activation of new XPAX starter pack (“Free trial”).
  2. Upon expiry of the Free Trial, the standard price of RM 0.75 per week shall apply.
  3. On the 6th and 12th days of the Free Trial, the Customer will receive an SMS reminder from Celcom notifying the Customer the option to opt-out from the service (“Opt-out”). To avoid being charged with standard price, Customers can Opt-Out from the service before the Free Trial ends.
  4. The Customer may Opt-out from the service by the following method;
     1. Send SMS STOP or STOP ALL to short code 22990; or
     2. Access USSD channel *323#or *118#; or
     3. Access and manage CMT subscription at cmt.celcom.com.my.

General Terms & Conditions

Celcom reserves the sole and absolute right to withdraw, amend, omit and/or vary any part or the whole of the terms and conditions of this Service with prior notice to the Customer.

Celcom’s decisions in any matter in relation to the Service shall be final and conclusive. Any request for appeal and review shall not be entertained.

Celcom shall not be liable for any claim by the Customer or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Service.

Celcom disclaims any liability for loss or damage to property or any personal injury or loss of life resulting from or in connection with this Service.

The Customer acknowledges and agrees that Celcom reserves the rights to disqualify any Subscription to the Service if the Customer is in breach of its obligations or any terms and conditions of this Service. Notwithstanding the above, Celcom reserves the right to reject any Subscription of the Customer at its sole and absolute discretion without assigning any reasons whatsoever.

Celcom does not take any responsibility in the event Customer is prevented from subscribing to the Service, as a result of certain technical restrictions or other limitations or force majeure which including but not limited to regulatory and/or government directive, act of God etc.

All photographs, personal information and names submitted in the Service, service marks, trade names, trademarks are the property of Celcom.

Celcom reserves the right, at its absolute discretion, to use the names, photographs, voice or video recordings and entries of the Customer for publicity, advertising, trade or Service purposes in any media, without first obtaining any consent nor making any payment whatsoever to the Customer.

Except as expressly mentioned herein, Celcom shall not be responsible for any expenses and cost including out-of-pocket expenses related to or as a consequence of subscribing in this Service.

The content for the Service is provided by a third party (if applicable). Celcom does not filter or edit such content. The Customer acknowledges that Celcom is under no obligation to censor the content or information provided. Celcom disclaims all liability in relation to the content provided.

In the event any of the provision in these terms and conditions is invalid, illegal and unenforceable under any applicable law or by any reasons whatsoever, the legality and enforceability of the remaining provisions shall not be affected.

No delay or indulgence by Celcom in enforcing any terms or conditions herein shall constitute waiver by Celcom of the Customer’s breach of these terms and conditions.